IVR Solution Checklist – 12 Things You Ought to Know

The best feature of any IVR solution is accessibility. For instance, the phone system can let blind and partially sighted person access your system just as any other caller would. Another feature of a good system is being cost effective. This means that a system should only consume bandwidth when a call is being processed and once the call has been ended. Visit: https://www.textinbulk.com/ 

The bandwidth is used for other purposes such as file transfers or internet connection. Calls can also use the least bandwidth through compression techniques and this will lead to even more cost savings. 

Scalability and flexibility are other good features of IVR services and this means that if you need to hire more personnel to use a system, it should be easy to add new channels that the extra people are going to use. Integration is another feature that you can find in a good system. 

The system should provide integration with the telecom providers and vendors, suppliers as well as other applications. There are many other good features that you can find when you want to upgrade your system and you can learn more by getting in touch with a company that is providing IVR solutions to individuals and businesses; this is a must. 

So, how accessible is your company's interactive voice response solution? Use this IVR solution checklist to reveal 12 things you should know before updating your phone system: 

1. Does the welcoming message state the name of your company and what the IVR can allow you to do? 
2. Can recorded speech be understood by callers? 
3. Can the system volume be controlled (as opposed to the volume of your phone)? 
4. Is volume consistent throughout the call? 
5. Is the speed of a message controllable? 
6. Is it possible for you to rewind a message briefly? 
7. Can the whole message be replayed? 
8. Can a previous message be returned to when you are using the IVR system? 
9. Do you have enough time to respond to prompts from the system? 
10. Are you given an option to speak to a live agent? You will also need to check on how you reached the live person. You should be able to reach the live person by pressing zero or any other number. 
11. The final procedure that you need is the input methods. Evaluate whether you offer speech only, touch tone only or both speech and touch tone. 
12. When you have made your checklist, you can decide whether you need to upgrade your system.