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IVR Solution and Its Top 5 Utilities

IVR system is a marvelous invention of technology. Since its advent, it has been advantageous to many businesses and industries. There are numerous businesses all over the globe which are using IVR systems as their part. However, there are a very few companies which know the exact potential of the IVR system. 



Auto Attendant 
This is the most widely used utility of an IVR solution. Here, an IVR system gets integrated with your phone number and configured in a manner that whenever someone calls on that number, the call will be attended by the IVR system. It will play a greeting message, which will be followed by numerous audio prompts. The caller can interact with these prompts and get answers to queries. 
The caller may also take an action based on the played voice prompts and the interaction with it. This utility of an IVR system is really helpful in a way that you never miss any important call. Moreover, it will build a bigger impression of your business. 

Payment Processing 
The IVR service can perform many complex operations. Payment processing is one of them. You can use an IVR system which will allow your customers to interact with it and pay their outstanding bills. This is a reliable and secure solution for payment processing and will not compromise the security of any sensitive information of your customers. By using the payment processing IVR, you might serve a wider range of customers. 

Appointment Booking 
Many businesses need to schedule appointments for their customers, vendors and target customers. The manual process of scheduling an appointment can be time consuming and faulty. With IVR, this process can be automated 

The system will play different voice prompts and provide details of available time and date. The caller may select the one which is the best fit for him. Once he chooses the date and time, the appointment will be scheduled and confirmation will be sent to the caller and a notification will be sent to the person with whom the appointment got fixed. 
Reminder 

Many industries struggle with forgetful customers. IVR solution can be used to send them reminders. You can send reminders for upcoming appointments, events, outstanding bills and much more. An IVR system can be programmed for collecting confirmation or answer from customers. 

Order Tracking 
The order tracking IVR system can serve the customers to track their orders with the token or shipment number. This will help them with the auto serve options as now they can track their orders on their own without waiting in the call queue or dealing with the internet issues for web tracking. This will also save time of your staff answering the phone calls, which can be used in other productive tasks. 
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