IVR Phone System for Transportation Industry

IVR phone system is perfect for the transportation industry, where organizations are in constant contact with large customer bases. 

At any given airport on any given day, thousands of calls come in from customers checking on flights, at train and bus terminals, for schedules and at commuter providers like taxi or shuttle companies, for rides. 

IVR numbers automate and organize all those calls, directing customers to the proper representative should they need one, providing schedules and availability of tickets, processing ticket purchases through secure transactions and offering up-to-the-minute information on running times and delays. 

Using an IVR, customers can call the airlines while they're packing for the airport to see if their flights are on time. They can call again as they're about to leave their homes and call again on the way there. Similarly, people on the other end picking them up can call to easily find out if their flights are on time.

Although trains aren't as popular as they once were and they tend to run on-time more frequently than planes, the principle is the same for the railways. Travelers can call to check that their trains are on time, and the people picking them up can call to check as well. 

With public transit authorities, travelers can call for routes and schedules, and even sometimes check on traffic and weather conditions on the same call. The same is for bus lines and boat lines. For taxi or shuttle companies, travelers can call to find out rates and pick-up locations. 

Conversely, transportation companies can use their IVR solution to call their customers whenever they need. In an industry anchored to scheduling and timing, mass outbound calls or alerts can be vital to keeping customers abreast of travel changes and, as a result, content that they're getting good service despite unexpected hiccups in their travel plans. 

Outbound messages via voice or text can alert travelers of schedule changes or cancellations; delays or cancellations because of weather; airport, bus, train or boat terminal closures for any number of reasons; unexpected limitations in services such as bus-stop closures on a particular line because of construction; or travel advisories such as traffic warnings. 

For an industry dependent on effective communication to its customers, IVR systems are an efficient, effective way to stay in touch. They make use of the most widely used communication tool-the phone-and make it simple and easy to get information.