Skip to main content

Implement IVR System Before Your Customers Switch to Your Competitors

Giving your customer a voice and lending them an ear are the two ways to speed up your responsiveness to customer needs. You can easily carry out both by implementing and using IVR service solutions to your business. Let’s see how this thing works. 




Let your customer call in whenever they want 
If a customer has a need he will call you. The need can be for information, complain, etc. Whatever it is, you need to respond accordingly and ensure your customer only hangs up after being satisfied with your response. If however, a customer cannot get through to your phone line, it will negatively impact ability to respond to your customers’ need. 
Avoid these sorts of situation by implementing an IVR system which picks up all calls and offers a menu of options for customers to choose from. If your customer service staff is busy talking to someone else, your caller can even leave a voicemail with a number for you to call back. Remember that quick reaction means that you call back at the earliest. Do not make your customers wait for you and if a customer calls in for making a complaint, ensure you respond to it ASAP. 


Click to call and missed call features for customer ease 
A small and little widget on your website can give your customer an instant voice online. Clicking on the call button on your website will either connect your customer directly to your representative or will generate recorded call back to their listed number, promising to be in touch. 
Customers can also give a missed call to a particular number that you list on an advertisement. This is usually in order to generate a particular response, such as signing up for a feature, or opting out of one. Respond accordingly. 


Train the employees to respond the appropriate manner 
You can integrate your IVR service with your customer relationship management system and access all customer details, including phone conversations, in one dashboard. This will help your service staffs understand your customers better and meet their particular need. 
Implement call recording and play back mp3 files of your staffs speaking with your customers. Note down what works and what does not. Then train your employees to implement the conversational tactics which will work well with your customers. 


Get to know what your customers want with call tracking 
With call tracking you can discover which of you marketing campaigns are doing well, or rather which marketing campaigns are generating the most number of calls to your business line. This is done with the use of virtual numbers, a different number assigned to each campaign. Once you know which number is being called the most, you also know which campaign is working best. Depending on what the campaign offers, you can determine what appeals more to your customers and thereby offer more of the same. 
Labels:
Location: United States

Comments

Post a Comment

Popular posts from this blog

IVR Solution Checklist – 12 Things You Ought to Know

The best feature of any  IVR solution  is accessibility. For instance, the phone system can let blind and partially sighted person access your system just as any other caller would.  Another feature of a good system is being cost effective. This means that a system should only consume bandwidth when a call is being processed an d once the call has been ended.   Visit:  https://www.textinbulk.com/  The bandwidth is used for other purposes such as file transfers or internet connection. Calls can also use the least bandwidth through compression techniques and this will lead to even more cost savings.   Scalability and flexibility are other good features of  IVR services  and this means that if you need to hire more personnel to use a system, it should be easy to add new channels that the extra people are going to use. Integration is another feature that you can find in a good system.   The system should provide integration with the telecom providers and vendors,
2 comments
Read more

IVR Services Within Your Budget

Perfect blend of people, technology, and tools - these are the common desire every call canter manager have. To make this desire a truth can be a very difficult task because of some bad IVR habits . Nowadays most of business requires customer support system. For this customer support system, business telephone systems and call automation are very much required. Let's check out some of the bad IVR habits which are affecting call centers: 5 Worst Call Center IVR Habits          Not Setting a Budget.           Ignoring Performance Metrics.           Paying for Applications and Features You Don't Need.           Forgetting About Your Live Employees           Infrequent Upgrades How To Overcome These Bad IVR Habits At a particular day when there is huge flow of calls, IVRs can play a major role as life-savers. Finding the right one -- at the right cost -- is a delicate balance indeed. There are thousands of IVR options available in the market to choos
1 comment
Read more

Smart Benefits of IVR

IVR, the short form of Interactive Voice Response is  used for a  large amount  of services, including remote banking, call routing and forwarding, survey and poll taking, m arketing and information lookup and order transactions.  The system can accept and understand a variety of voice and button input selections. IVR systems have pre-recorded responses for multiple situations, access to data and voice recording abilities.  Empowered Customers   Self-service  choice s often lead to a great customer experience. With IVR, callers can conveniently access the information they need during an efficient and quick phone call. Businesses can give customers the information they need, as soon as they need it. Additionally, customers can decide whether they want to continue with self-service or speak to a live agent.   IVRs may help  lessen  the amount of time that live agents spend on the phone due to up front personalized  choice s offered to customers.     Cross-S
2 comments
Read more