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IVR Services with Speech Recognition: Good for Business?

Can IVR systems with speech recognition can replace live human response?

For small business owners, the automation possibilities offered by IVR service providers with speech recognition technologies can save a huge amount of money. With this new IVR solution small businesses can also provide customer support within their budget. With this new IVR solution, business can  run functional phone systems with a considerably smaller live staff than traditional call center solutions, and the promise of a smaller staff translates directly into the promise of significant cost savings.

To run a successful  business a owner must be very careful and simply keep eye on everything . IVR system  with speech  recognition technologies can be a solution to a limited range of problems. It shouldn't be considered as the magic key solution for every element of every company's phone system.



The limitations of IVR and speech recognition technologies

IVR and speech recognition technologies are now in lot more advance phase and can identify most of the spoken words and phrases with much higher degree of accuracy than ever before. This is allowing companies to set up more extensive and flexible automated response systems. The technology has become more sophisticated and holds a lot of promise because of its capability to integrate with any kind and any size of business.

Even though after so many advancements, IVR services are not yet capable of replicating the intelligence level and conversational flexibility of a human being. The IVR system are not yet capable of solving the complex queries of callers which a human being can solve easily.


When IVR Works
It is very hard to find that any modern call center that doesn't apply the IVR technologies. IVR technologies are highly efficient solution to identify a caller's need and route the caller to the required department .

In case of a large volume of incoming calls, the IVR system can perform a superior job than a human being  by identifying, routing and queuing through speaking few simple words or through inputting characters into a keypad. It make lot more easier for call centers to get the filtered calls to the respective department where the agents can solve the caller's queries more accurately. 

Fully integrated IVR solutions may cut operational costs, but they do so at the expense of the quality of organization's customer service. And at the end of the day, organizations must understand that IVR solutions is a "necessary evil" but it must be integrated wisely with manual work force to deliver the best quality services.


TextinBulk is one of the best IVR service provider in USA. For more details or customized IVR services USA contact us or call us on (812) 405-1848 or Skype at tier5development.
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